The information contained in this website is for general information purposes only. The information is provided by Recliners India Pvt. Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Recliners India Pvt. Ltd.. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Recliners India Pvt. Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
INFORMATION WE COLLECT FROM YOU:
Contact information:We might collect your Name, Email, Phone, Address.
Payment and billing information:We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner ICICI.
Information you post:We collect information you post in a public space on our Recliners India Pvt. Ltd. Platform or on a third-party social media site belonging to Recliners India Pvt. Ltd.
Transaction Information:We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.
Stored information and files:Recliners India Pvt. Ltd. mobile application (Recliners India Pvt. Ltd. app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Recliners India Pvt. Ltd. app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Recliners India Pvt. Ltd. app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees. If you are a partner company, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
Demographic information:We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of Recliners India Pvt. Ltd. Platform. We might collect this as a part of a survey also.
Other information:If you use Recliners India Pvt. Ltd. Platform, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
WAYS OF COLLECTING INFORMATION:
We collect information directly from you:We collect information directly from you when you register on Recliners India Pvt. Ltd. Platform. We also collect information if you post a comment on Recliners India Pvt. Ltd. Platform or ask us a question through phone or email or any other source of communication.
We collect information from you passively:We use tracking tools like Google Analytics, Google Webmaster for collecting information about your usage of our website.
USE OF YOUR PERSONAL INFORMATION:
We use information to contact you:We might use the information you provide to contact you for confirmation of a purchase on Recliners India Pvt. Ltd. Platform or for other promotional purposes.
We use information to abide by the contracts:We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.
We use information to respond to your requests or questions:We might use your information to confirm your registration for rendering services we offer.
We use information to improve our products and services:We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. If you are a partner company, we may use the information to track the progress of your service to our customers.
We use information to look at site trends and customer interests:We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.
We use information for security purposes:We may use information to protect our company, our customers, or our Recliners India Pvt. Ltd. Platform.
We use information for marketing purposes:We might send you information about special promotions or offers. We might also tell you about new features or products or enroll you in our newsletter. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
We use information to send you transactional communications:We might send you emails or SMS about your account or purchase of our product.
We use information as otherwise permitted by law:We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation. We analyse the log files of our Recliners India Pvt. Ltd. Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
SHARING/DISCLOSURE/DISTRIBUTION OF YOUR INFORMATION WITH THIRD-PARTIES:
We will share information with third parties who perform services on our behalf:We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India.
We will share information with our business partners:This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies. While you place a request to order through the Recliners India Pvt. Ltd. Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, Recliners India Pvt. Ltd. may send you text messages regarding the orders delivery status.
We will share information with Other Users:If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
We may share information if we think we have to in order to comply with the law or to protect ourselves:
We may share information for Internal Use or may share it with any successor to all or part of our business:For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our “Group” (as defined above) or affiliates for our internal business purposes
We may share your information for reasons not described in this policy:We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.
YOUR CONSENT:By using the Recliners India Pvt. Ltd. Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Recliners India Pvt. Ltd. Platform.
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising campaigns;
- Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
DATA SECURITY PRECAUTIONS:We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Recliners India Pvt. Ltd. Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Recliners India Pvt. Ltd. Platform. Once we have received your information, we will use strict physical. electronic, and procedural safeguards to try to prevent unauthorised access.
Email OPT-OUT:You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, please email (firstname.lastname@example.org). It may take about days to process your request. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
GRIEVANCE OFFICER:In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below:
- Phone Number:
- Email Address: